Acceptable Use Policy

1. Purpose

DocuProof is designed to help users capture, verify, manage, organize, and assess digital records, files, communications, and related metadata in a defensible and secure manner.

Because the Services may be used for sensitive, evidentiary, legal, insurance, compliance, and operational workflows, all users must use the Services lawfully, responsibly, and in a way that does not harm individuals, organizations, or the integrity of the platform.

2. General Rule

You may use the Services only for lawful purposes and only in accordance with:

this AUP;

our Terms of Service;

our Privacy Policy;

any applicable order form or enterprise agreement; and

all applicable laws, regulations, court orders, contractual obligations, and third-party rights.

You are responsible for your own conduct, your User Content, your account, and the conduct of anyone using the Services through your account or organization.

3. Prohibited Conduct

You may not use the Services to do, attempt to do, facilitate, encourage, or permit any of the following.

A. Illegal, fraudulent, or harmful activity

You may not use the Services to:

violate any applicable law or regulation;

commit or facilitate fraud, deception, impersonation, extortion, harassment, defamation, stalking, or abuse;

threaten, harm, or exploit any person or entity;

interfere with any investigation, legal process, regulatory process, or insurance process unlawfully;

evade legal obligations, recordkeeping duties, or preservation duties; or

create false records or misleading audit trails.

B. False, misleading, manipulated, or fabricated evidence

You may not:

upload, forward, submit, label, or present fabricated materials as authentic;

alter, mischaracterize, stage, manipulate, or selectively present records in a misleading way while claiming platform verification proves the truth of the underlying content;

tamper with metadata, timestamps, file provenance, or chain-of-custody information in order to mislead others;

use the Services to legitimize falsified documents, messages, images, screenshots, or attachments; or

misrepresent any platform output, certificate, or verification record as a legal ruling, forensic conclusion, or guarantee of truth.

4. Privacy, Consent, and Monitoring Restrictions

You may not use the Services to unlawfully collect, intercept, monitor, record, forward, upload, or disclose another person’s information, communications, or files.

Without limiting the foregoing, you may not:

upload or forward content unless you have the legal right and authority to do so;

use the Services for unauthorized surveillance;

intercept private communications unlawfully;

capture messages, emails, phone data, or files in violation of privacy, employment, confidentiality, wiretap, anti-spyware, or monitoring laws;

submit information where required notices, permissions, or consents have not been provided;

use the Services to track, profile, dox, intimidate, or monitor individuals without lawful authority; or

use the Services to store or process sensitive information in violation of applicable law or contractual obligations.

You are solely responsible for determining whether your use of the Services complies with all consent, notice, confidentiality, privilege, employment, insurance, evidentiary, and privacy requirements applicable to your use case.

5. Intellectual Property and Confidentiality Violations

You may not use the Services to:

upload, copy, distribute, disclose, or exploit content in violation of intellectual property rights;

breach confidentiality, non-disclosure, fiduciary, contractual, employment, or professional obligations;

disclose trade secrets, privileged material, or protected confidential information without authority; or

infringe copyrights, trademarks, patents, database rights, or moral rights.

6. Security and Platform Abuse

You may not:

probe, scan, test, or exploit vulnerabilities in the Services or related systems without written authorization;

gain or attempt to gain unauthorized access to any account, environment, API, network, or data;

bypass authentication, plan restrictions, rate limits, quotas, or access controls;

interfere with the integrity, performance, or security of the Services;

transmit malware, ransomware, spyware, viruses, worms, trojans, or other harmful code;

use the Services to host, distribute, or support malicious code or unauthorized intrusion activity;

engage in denial-of-service activity, traffic flooding, resource exhaustion, or abusive automation;

scrape or harvest data from the Services except through expressly permitted functionality;

use bots or scripts in a way that disrupts the Services or exceeds authorized use; or

attempt to reverse engineer, decompile, disassemble, or derive source code from the Services except where such restrictions are prohibited by law.

7. Abuse of Verification Features

Because DocuProof provides verification, evidence, and chain-of-custody functionality, you may not:

claim that a hash, timestamp, certificate, audit trail, or verification record proves more than it actually proves;

falsely suggest that DocuProof has endorsed, authenticated, certified, investigated, audited, or legally validated a person, statement, file, or claim beyond the limited scope of the actual platform output;

use DocuProof outputs in a deceptive marketing, litigation, compliance, insurance, or public-relations context;

remove context from platform outputs in a way that makes them misleading;

represent AI-generated summaries or flags as definitive factual findings without independent review; or

misstate that the Services guarantee admissibility, enforceability, or legal success.

8. AI and Automated Feature Misuse

If the Services include AI-assisted features, you may not use them to:

generate or support unlawful discrimination;

make fully automated decisions with significant legal or similarly serious effects where prohibited by law;

submit prompts or content designed to manipulate the platform into producing harmful, unlawful, or deceptive outputs;

use AI outputs as a substitute for required human, legal, forensic, regulatory, insurance, or professional review; or

use AI features in a way that violates confidentiality, privacy, or data protection obligations.

9. Spam, Bulk Abuse, and Unwanted Communications

You may not use the Services to:

send spam or unlawful commercial messages;

engage in bulk outreach that violates anti-spam, anti-phishing, or telemarketing laws;

transmit deceptive sender identities or misleading headers;

harvest contact information without lawful basis;

send excessive, abusive, or unwanted communications through any messaging, email, intake, forwarding, or notification feature; or

use the Services to facilitate phishing, spoofing, or social engineering.

10. Restricted Content and Use Cases

Unless expressly approved by DocuProof in writing, you may not use the Services in connection with:

unlawful surveillance programs;

stalking, intimate privacy violations, or covert monitoring;

unlawful background checking or profiling;

creation or laundering of fake evidence;

credential theft or identity fraud;

malware delivery or cybercrime operations;

activities involving sanctioned persons or prohibited jurisdictions in violation of law;

any use case where access, upload, retention, or transfer of content is prohibited by law.

11. Sensitive and Regulated Data

You may not submit or process through the Services any information that you are not legally permitted to collect, possess, transfer, or disclose.

If you use the Services with sensitive or regulated information, including legal records, health-related records, claim files, financial information, government records, or children’s information, you are solely responsible for ensuring that your use is lawful and that all required notices, permissions, agreements, safeguards, and compliance measures are in place.

Unless explicitly agreed in writing, DocuProof does not represent that the Services satisfy any industry-specific regulatory framework for your particular use.

12. Account Integrity

You may not:

create accounts using false identities or deceptive information;

share credentials in an unauthorized way;

permit unauthorized users to access the Services;

resell, rent, sublicense, lease, or provide unauthorized third-party access to the Services;

transfer your account except as expressly allowed by contract; or

use another user’s account without permission.

13. Third-Party Integrations

If you connect third-party systems such as email providers, cloud storage, messaging platforms, identity providers, telephony systems, or business applications, you must do so only with proper authorization.

You may not use integrations to:

access content you are not authorized to access;

exceed scope granted by a user or organization;

defeat third-party security or permission controls; or

use the Services to facilitate unauthorized data extraction from third-party systems.

14. Preservation and Legal Process Misuse

You may not use the Services to:

destroy, hide, alter, or suppress materials subject to preservation duties;

simulate or create misleading records for litigation, claims, arbitration, internal investigations, or regulatory review;

obstruct lawful discovery, disclosure, compliance, or evidence preservation obligations; or

falsely claim that data was preserved or processed by DocuProof when it was not.

15. Fair Use of Resources

You may not use the Services in a manner that unreasonably burdens the platform, infrastructure, or other users.

This includes:

excessive API calls beyond plan limits;

storage abuse unrelated to legitimate product use;

repetitive automated actions that degrade performance;

abusive ingestion or forwarding loops;

artificially inflating activity to stress the system; or

any use inconsistent with normal and authorized platform operation.

We may impose technical limits, throttling, storage rules, rate controls, and fair-use restrictions to protect the Services and users.

16. Reporting Violations

If you become aware of misuse of the Services, unauthorized access, unlawful content, or conduct that may violate this AUP, you must promptly report it to us at:

[Abuse / Legal Contact Email]

We may investigate any suspected violation and may cooperate with law enforcement, regulators, courts, rights holders, or affected parties where permitted or required by law.

17. Enforcement

We may investigate and take action regarding any actual or suspected violation of this AUP.

Actions we may take include:

issuing warnings;

removing or restricting content;

disabling workflows, integrations, or access;

suspending or terminating accounts;

blocking IP addresses, domains, devices, or API credentials;

preserving records relevant to an investigation;

reporting conduct to law enforcement or regulators; and

pursuing any other remedies available under contract, law, or equity.

We may act without prior notice where we reasonably believe action is necessary to protect the Services, users, third parties, or compliance interests.

18. No Duty to Monitor

We may, but are not obligated to, monitor use of the Services, review content, or investigate conduct for compliance with this AUP.

Failure to enforce this AUP in one instance does not waive our right to enforce it in any other instance.

19. Changes to This Policy

We may update this AUP from time to time by posting a revised version and updating the “Last Updated” date.

Your continued use of the Services after the revised AUP becomes effective constitutes acceptance of the updated AUP.

20. Contact Information

For questions about this AUP or to report abuse, contact:

Docical/ DocuProof

Brampton, Ontario

info@docuproof.app